Frequently Asked Questions (FAQs)

What is Vixa?

Vixa is a personal safety app designed to help you quickly alert trusted contacts when you’re in danger. With one tap, your location and a short voice recording are sent instantly so help can reach you faster.

Is Vixa free?

Yes. Vixa offers a free plan with basic safety features. We also offer affordable paid plans for users who need more alerts, contacts, and notification options.

What plans are available?

• Free Plan – Basic protection with limited alerts

• ₦300/month – More alerts, more contacts, SMS & email notifications

• ₦600/month – Maximum alerts, more contacts, SMS & email notifications

You can cancel or change your plan anytime.

How do I trigger a panic alert?

You can trigger an alert by tapping the in-app panic button.

Once activated, Vixa automatically sends alerts without requiring further action.

(Hardware button activation is planned for a future update.)

What happens when I send an alert?

When an alert is triggered:

• Your live GPS location is shared

• A 30-second voice recording is captured

• Alerts are sent to your trusted contacts via app notification, and SMS/email (depending on your plan)

Who receives my alerts?

Only the trusted contacts you add inside the app will receive your alerts. You are fully in control of who gets notified.

Can Vixa track me all the time?

No.Vixa does not track you continuously. Location access is used only when an alert is triggered or when required for safety features you enable.

Is my data safe?

Yes. Vixa is built with a privacy-first approach.

We collect only the data necessary to provide safety features and do not sell or misuse your information.

Can children or teenagers use Vixa?

Yes. Vixa is designed for emergencies and safety. For users under 18, we recommend parental guidance and consent, especially when adding trusted contacts.

Does Vixa replace emergency services?

No. Vixa is not a replacement for police, medical, or emergency services.

If you are in immediate danger, always contact your local emergency number first.

Can I use Vixa without internet?

An internet connection is required to send alerts, location data, and voice recordings. Without internet access, alerts may not be delivered.

Can I cancel my subscription?

Yes. You can cancel your subscription anytime from the app. Your plan will remain active until the end of your billing period.

What phones support Vixa?

Vixa is currently available on Android. Support for iOS is planned for a future release.

How can I contact Vixa support?

You can reach us anytime via email: support@vixa.live